How to Choose an ISP: Service Contract

Cost is an importan factor when you are looking for an ISP and Internet access. To this end, it is very important for you to understand and appreciate what is included in a service contract before you sign on the dotted line. This article provides you with some basic information in regard to the importance of the service contract when you are looking for an Internet Service Provider.

A Comprehensive Document

Your ISP service contract should be the one document that tells you exactly what you are getting for your money and what to expect from your provider. You are advised to read this thoroughly and understand the terms of service before you agree to the commitment.

Your service agreement should tell you whether you are responsible for equipment, toll charges, telephone access charges, etc. Anything the company won’t cover for you should be mentioned. If you suspect something’s been left out, contact the company so you don’t end up with a surprise charge.

The Length of Time Your Service Contract Will be in Effect

Remember that as you contract their services for a longer period of time, the price will drop. However, remember that prices on some services fall anyway, such as that of DSL, so you may not want to lock into a higher price for very long. Most experienced users don’t agree to contracts longer than a year or two, and even two could be too much for your particular needs.

What to Look for in a Service Contract

If you wish to use servers, make sure it’s allowed under your contract. Also make sure your service will host web pages for you if you need this service.

Charges, late payment fees, and any other fees the customer is responsible for paying should be clear in the service contract. Again, if you think something is not covered, call customer service for an explanation. Cancellation conditions should also be outlined in your ISP service contract. Make sure you know what could happen if you cancel early, or if you move.

The Future and Your Service Contract

This is all great, but what happens if the ISP merges with another? This happens often, even with the large ISPs, and the results can impact your services and charges. If your contract is about to expire, and you suspect change is in the wind for your ISP, consider renegotiating it.

First, tell the company you want to renegotiate and to make sure it will be honored if they are merging with another provider. If you need to call the company your ISP is merging with in order to find out, do so. Get it in writing in your next service contract.

Second, make sure you know if the charges are going to increase for your service. If they are and you think it’s too expensive, shop around for a new service and contract. If not, see if you can lock in a lower price as a loyal customer.